Applying

Can I apply for a buffa loan by phone?

Sorry. No. You can only make an application through the website. Just click on the 'Apply Now' button at the top of the page.

I have received my loan, can I cancel?

Yes – You have the right to withdraw from a buffa loan agreement within 14 days of taking the loan out without any further commitment. Please note, that you will still be charged interest until the date the loan is repaid in full – this must be within 30 days of notifying us of your intention to withdraw from the initial loan agreement.

To exercise your right to withdraw you can email us (team@buffa.co.uk) or call our Customer Service Team on 0800 170 170 3.

Alternatively, if the 14-day withdrawal period has passed, you can always repay your loan in full early via our online platform or by contacting us directly.

Once I have a loan with you, can I pay early or borrow more?

A buffa loan is your loan to manage and repay your way, and with that in mind we’re very happy to accept early repayments and/or overpayments. Whilst we’re not able to offer customers additional loan funds during the life of an existing loan, we will always consider customers who have fully repaid a previous loan with us for offers of future borrowing from buffa.

How long do I have to wait after repaying a loan in full before I can reapply for a new one?

As soon as you have fully repaid your buffa loan there is no restriction on your ability to apply for a new loan with us and we will of course consider that application in full on its own merit at that time.

What do I need to apply?

To apply for a buffa loan, you will need to be a permanent UK resident, over 18-years of age with access to a UK Bank Account in your own name, and access to a debit card linked to your personal bank account.

How will I receive the money?

Once your loan application has been approved and you have accepted the terms of the loan we will arrange for your approved loan sum to be automatically transferred to your bank account via Faster Payment.

How long will it take for the money to reach me?

Once the transfer of your loan has been arranged we would typically expect the money to be transferred to your bank account within approximately 5-minutes.((‡))

Please note that we are not able to guarantee the transfer of money within less than 24-hours for any customers whose banks are not currently members of the Faster Payments service.

Can I get a loan with bad credit?

Whilst we cannot guarantee that we are able to offer loans to applicants with a bad or impaired credit history, we can guarantee that we will review every applicant as an individual. We will always do our very best to offer a loan that we think is fair and responsible to our customers and as such will only be able to approve loan applications where we feel that the applicants’ circumstances meet our lending criteria.

Will I be subject to a credit check?

Yes - When you apply for a buffa loan we will conduct a pre-eligibility check (sometimes known as a quotation search) which will provide you with an indicative decision. This search will leave a footprint on your credit profile which only you can view/access, and this is not visible to any other credit organisations and therefore should not impact your credit score((†)).

If you decide to proceed with the application after our indicative decision, we will perform a formal credit-check, and this will be recorded against your credit file and will be visible to other credit providers.

We conduct credit and affordability checks to ensure that we lend responsibly.

Can I get a small loan with bad credit?

Potentially, yes. At buffa, we treat every applicant as an individual and assess every application in the same way. So, if you have a poor or impaired credit rating, you could still get accepted if you can provide sufficient information that leads us to be confident that you will be able to make the necessary loan repayments.

Can I get a small loan with no credit?

Potentially, yes. If you have a limited or no credit rating at all, some lenders will not be able to offer you a loan. However, at buffa we will consider every loan application on its own merits and in some circumstances can offer loans to people who unfortunately do not currently have an established credit rating.

Can I get a small loan with no job?

In order to be approved for a small loan from buffa, you must have a regular source of income via full or part-time employment. We will always review every application based upon the individual circumstances of every applicant but having some form of regular ongoing employment will be a key criterion that we use when assessing every individual application.

How to get a same day loan with bad or limited credit?

If you have a bad or limited credit score, buffa may still be able to offer you a same day loan. You will need to have a regular income as well as access to a UK bank account in your own name in order to apply. If you can provide all of the necessary details required via our simple application process, we’ll be happy to consider you for a buffa same day loan.

How to get an emergency loan with bad or limited credit?

At buffa, we consider people with bad or limited credit scores for our emergency loans. We will need to carry out a full check of your credit history and will require details such as your income, outgoings and bank account information. Complete an application today to see if we could help you.

Can I get an emergency loan?

In order to get a buffa emergency loan, you will need to meet certain criteria, such as having a regular income and access to a UK bank account in your own name. At buffa, we strive to ensure we can always meet our customers needs, so complete an application to see if we can get accept you.

How to get an easy loan with bad credit?

With buffa, you might still be able to get an easy loan even if you have a bad or impaired credit file. We consider each loan application on its individual merits, therefore if you have a poor credit profile but are in a financial position to take out such a loan, you may be able to be approved. Fill in our application form today and we’ll give you an immediate indicative decision, with no impact on your credit score((†)).

How to get an easy loan online?

The easy loan application process is simple. Just choose the amount you want to borrow and the time you will need to pay it back, fill in all of your required details and submit your application. It’s all done online from the comfort of your own home or on the move if you’re out and about. If your loan application is approved, you’ll receive the money within minutes((‡)).

How to get a short term loan?

To get a short term loan, you will need particular information, including the amount of money you want to borrow, how long it will take you to pay back the loan, your personal contact details, income and expenses as well as your bank details. You can apply for your short term loan online and once approved, the money will be transferred to your bank account (usually within as little as 5-minutes((‡))).

Repayments

How do I make alternative payments?

We normally collect your scheduled repayments using your debit card registered with us during your loan application – this method is commonly known as Continuous Payment Authority ("CPA"). However, if you decide to cancel CPA, you can repay your loan using the following methods:

  • Telephone: You can make payments over the phone by calling us on 0800 170 170 3.
  • Bank Transfer: You can also make direct transfer payments using our bank details detailed below:
  • Recipient: buffa Loans Ltd
  • Sort Code: 04-00-72
  • Account no: 02272784
  • Reference: Your Loan Reference

Remember to always quote your loan reference number with all payments you make.

Please note: Payments made by Faster Payments should be with us on the same day, however, non-faster payments may take up to 3 working days to reach us. It may also take an additional business day for us to allocate the money to your account. Once you have made your payment, please email us a confirmation of your payment date and amount to team@buffa.co.uk

Please ensure that you allow enough time for us to receive and process your payment.

How do I repay my loan?

Your buffa loan repayments will be collected via Continuous Payment Authority (also commonly known as CPA). This means we will automatically collect your repayments on your due dates as set out in your initial loan agreement from the debit card that you provided during your loan application.

You can cancel or amend this payment method at any time once your loan agreement is in place. To cancel your CPA, you can contact your debit card provider directly or contact us by email via team@buffa.co.uk or by calling our UK Customer Service team on 0800 170 170 3.

Remember, if you decide to cancel your CPA, you must continue to make your loan repayments using an alternative repayment method. You can make alternative payments to us via electronic bank transfer using our bank details – click here for more information – or alternatively we’re able to accept single payments via credit or debit card and these payments can be made by calling our Customer Service team.

What happens if you cannot take payment from my debit card?

If we’re unable to take payment from your bank account via the pre-agreed method of Continuous Payment Authority, we will make a second attempt to take payment via this same method. If this second attempt is also unsuccessful we will enact our right to cancel our Continuous Payment Authority with you and you will be required to contact us to make alternative payment arrangements.

How to pay off payday loans?

Our Payday loans have flexible repayment options, so you can decide over how long you wish to borrow from us (from three to six months) and we will tell you exactly how much you need to repay each month. We offer the flexibility for you to make partial of full early repayments against your loan with us, giving you the ability to manage your loan in the way that best suits your finances from month to month.

Can you pay a payday loan with a credit card?

Yes. In order to apply for a buffa Payday loan, we will require information from you, which includes details of your Debit Card so that we can arrange for regular repayments to be scheduled. Once your loan is approved and you have received funds from us you can choose to make repayments via other methods and these include loan repayments via Credit Card, Bank Transfer and Debit Card.

How to calculate short term loan repayments?

You can use our loan calculator tool here to calculate your short term loan repayments. Simply choose the amount you want to borrow and how long you would need to pay it back. Your repayments will include a Representative 1,087% APR – In plain English, that means that if you borrow £100 from us over 3-months, your repayment total, including interest charges, will be £149.19

Pricing & Terms

How does the interest work on my loan?

Interest is calculated on a daily basis at 0.75% per day and is calculated against the outstanding capital of your loan.

So if you borrowed £200, interest is charged at £1.50 per day until you make your first payment. The amount of interest charged each day will go down with each repayment.

You will never pay more in interest than the amount you initially borrowed.

Do you charge to transfer money to my account?

No – We will never charge you a fee to transfer a loan sum to your personal bank account.

How much can I borrow?

Our loans range from £100 to £1000 and we offer you the flexibility to borrow sums that increase by £10, starting from £100 all the way up to £1000. Once we have received your fully completed application we will review your circumstances and let you know if we can to offer you a loan and for how much.

How long do I have to repay?

Our loans offer you the flexibility to choose both your preferred loan sum and the period over which you would like to borrow the money, up to a maximum period of 6-months. Our loans have a minimum contractual term of 3-months; however, customers can repay their loans early by making partial early repayments or full repayments before the full-term of their loan contract expires. By making early part or full repayments against a buffa loan means you will pay less interest.

How long are short term loans?

A short term loan can last anywhere from one week to six months. The length of the loan depends entirely on how much the person who has taken out the loan can afford to pay back. They can choose to pay the loan back in monthly installments, with the added flexibility of making early repayments or overpayments on scheduled pay-dates if their fnancial situation allows them to.

Paying Late

What happens if I miss a repayment?

We will never charge you a fee for missing a payment with us, so you don’t have to worry about there being additional costs added to the value of your loan for a late or missed payment. However, we will record any missed payments against your credit file relating to a buffa loan, and this could potentially have a negative impact on your ability to gain access to credit in the future.

We strongly recommend that you notify as soon as possible if you think you are likely to miss a scheduled payment so that we can discuss alternative payment options with you.

What should I do if I am having trouble repaying?

If you think you’re likely to need extra time to make a scheduled payment to us or are struggling to make a payment in one particular month, we always advise that you please contact us as soon as practically possible to let us know, and to discuss your alternative options with one of our friendly and highly-trained UK customer service team. They’ll be happy to talk you through what options we can look at to assist you and will always treat your situation with the utmost care, discretion and understanding.

My Account

How do I update my information?

Once you’ve been approved for and have taken out a loan with us you can amend your personal details that we hold directly via logging in to your ‘My Account’ area, or alternatively you can contact our UK Customer Service team and they’ll be happy to help you.

Complaints

What if I have a complaint?

If you would like to make a complaint, please call our UK Customer Service team in order to raise your concerns on 0800 170 170 3 or email us via complaints@buffa.co.uk so we that can review your concerns. We will aim to resolve your complaint within 3 working days of receipt. Where we are unable to resolve this complaint, we will send you a written acknowledgement within 5 working days and a final response will be provided within 8 weeks of initial receipt your complaint. We will at that time also provide you with details of the Financial Ombudsman Service (FOS) if you wish to escalate your complaint. For more details, please see our Complaints Policy.

Other

Is buffa a broker or a direct lender?

Buffa Loans Ltd is a direct lender. We do not send your loan application to other loan companies.

Are my personal details shared with any 3rd parties?

We share your personal information with third parties on several bases as outlined via UK data protection laws. This may include;

  • where we have a legal obligation,
  • if we have legitimate interests,
  • for the performance of the contract with you
  • or where you have provided us consent to do so.

You can see how we use and share your personal information in full via reviewing our privacy policy.

Will a small loan help my credit rating?

Taking out a small loan and making all of the necessary repayments on time could have a positive effect on your overall credit rating. If you want to improve an impaired or limited credit profile, then taking out a small loan and making all of the necessary repayments on time is potentially a positive way to help you to do this.

Will payday loans affect getting a mortgage?

Payday loans could cause issues when applying for a mortgage if they have been taken out at regular intervals and over a sustained period of time, and also if repayments have been missed. This could indicate to lenders that the borrower cannot afford to meet their current financial commitments, which is a concern for mortgage providers. However, if you take out payday loans on an infrequent basis and make the repayments in full and on time, this could have a positive effect on your overall credit score and is unlikely to negatively impact your ability to be approved for a mortgage. You must remember each lender including mortgage companies will assess your credit history using their own lending criteria.

Are payday loans secured or unsecured?

Payday loans are unsecured, which means the lender relies on the borrower to pay back the loan, with no requirement of a security (such as a house for example) being used to pay back the cost of the loan to the lender if the borrower cannot afford to keep up with their repayments.

Will payday loans affect my credit?

Payday loans, as with any type of loan or credit agreement, will be recorded on your credit file. They can have a positive effect on your credit rating if you make regular and on-time payments against the cost of your loan and ultimately repay the whole of the loan on time. Equally, they can have a negative effect on your credit history if you do not make payments on time. Any missed payments will both be recorded and be available to view on your credit file in the future for other potential credit providers. At buffa, we always ensure that we carefully consider all loan applications to ensure we only approve applications which we believe our customers can afford to repay on time and in full.

Can a short term loan improve your credit rating?

Yes, applying for and ultimately taking out a short term loan which is then repaid on time can have a positive impact on your overall credit rating. By making regular and on-time payments against your short term loan with us you will be making positive steps towards improving an impaired or limited credit profile.

Remember that at buffa, upon receipt of your fully completed application, we will provide you with an indicative decision, which will leave no initial record viewable by other lenders on your credit file. Please note, should you choose to proceed with a loan offer from us, a record of this loan and your subsequent repayments will be recorded on your credit file.

What is a short term loan?

A short term loan is something people get when they need a relatively small amount of money in a hurry. The loan amount can be anywhere from £100 to £1,000 and unlike other, long term loans such as mortgages or car finance, the short term loan is paid back in a short space of time. This can be anywhere from one week to six months, depending on what the person who has taken out the loan can afford, and how long they prefer to take to allow themselves time to make a full repayment of the loan.

Need help? Speak to our team

Our customer servies team at our UK call centre are on hand to deal with any queries you may have. Our opening hours are:

9am-8pm Monday-Friday

10am-6pm Saturday-Sunday / Bank Holidays

You can also access your account online 24-hours a day via desktop, mobile or your tablet device.

Phone

0800 1701 703

Email

team@buffa.co.uk

Postal Address

3 Jephson Court, Leamington Spa, CV31 3RZ

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