Browse our FAQ
Got a question about our short-term loans? Take a look at our FAQs below. If you don’t find the answer you’re looking for, feel free to contact us today.
Our loans range from £100 to £1000 and we offer you the flexibility to borrow sums that increase by £10, starting from £100 all the way up to £1000. Once we have received your fully completed application we will review your circumstances and let you know if we can to offer you a loan and for how much.
Our loans offer you the flexibility to choose both your preferred loan sum and the period over which you would like to borrow the money, up to a maximum period of 6-months. Our loans have a minimum contractual term of 3-months; however, customers can repay their loans early by making partial early repayments or full repayments before the full-term of their loan contract expires. By making early part or full repayments against a buffa loan means you will pay less interest.
Once your loan application has been approved and you have accepted the terms of the loan we will arrange for your approved loan sum to be automatically transferred to your bank account via Faster Payment.
Once the transfer of your loan has been arranged we would typically expect the money to be transferred to your bank account within approximately 5-minutes.
Please note that we are not able to guarantee the transfer of money within less than 24-hours for any customers whose banks are not currently members of the Faster Payments service.
Buffa Loans Ltd is a direct lender. We do not send your loan application to other loan companies.
Whilst we cannot guarantee that we are able to offer loans to applicants with a bad or impaired credit history, we can guarantee that we will review every applicant as an individual. We will always do our very best to offer a loan that we think is fair and responsible to our customers and as such will only be able to approve loan applications where we feel that the applicants’ circumstances meet our lending criteria.
Yes - When you apply for a buffa loan we will conduct a pre-eligibility check (sometimes known as a quotation search) which will provide you with an indicative decision. This search will leave a footprint on your credit profile which only you can view/access, and this is not visible to any other credit organisations and therefore should not impact your credit score.
If you decide to proceed with the application after our indicative decision, we will perform a formal credit-check, and this will be recorded against your credit file and will be visible to other credit providers.
We conduct credit and affordability checks to ensure that we lend responsibly.
No – We will never charge you a fee to transfer a loan sum to your personal bank account.
We will provide you with an immediate indicative decision within approximately 1-minute of receipt of your completed application. If we advise you at that time that we need to conduct some further checks in relation to your application before being able to give you a final application decision we would expect to provide that to you by no later than the end of the following working day – and we assess applications 7-days a week, so there’s no need to worry about the weekend getting in the way!
Once you’ve been approved for and have taken out a loan with us you can amend your personal details that we hold directly via logging in to your ‘My Account’ area, or alternatively you can contact our UK Customer Service team and they’ll be happy to help you.
Your buffa loan repayments will be collected via Continuous Payment Authority (also commonly known as CPA). This means we will automatically collect your repayments on your due dates as set out in your initial loan agreement from the debit card that you provided during your loan application.
You can cancel or amend this payment method at any time once your loan agreement is in place. To cancel your CPA, you can contact your debit card provider directly or contact us by email via firstname.lastname@example.org or by calling our UK Customer Service team on 0800 170 170 3.
Remember, if you decide to cancel your CPA, you must continue to make your loan repayments using an alternative repayment method. You can make alternative payments to us via electronic bank transfer using our bank details – click here for more information – or alternatively we’re able to accept single payments via credit or debit card and these payments can be made by calling our Customer Service team.
If we’re unable to take payment from your bank account via the pre-agreed method of Continuous Payment Authority, we will make a second attempt to take payment via this same method. If this second attempt is also unsuccessful we will enact our right to cancel our Continuous Payment Authority with you and you will be required to contact us to make alternative payment arrangements.
If you think you’re likely to need extra time to make a scheduled payment to us or are struggling to make a payment in one particular month, we always advise that you please contact us as soon as practically possible to let us know, and to discuss your alternative options with one of our friendly and highly-trained UK customer service team. They’ll be happy to talk you through what options we can look at to assist you and will always treat your situation with the utmost care, discretion and understanding.
We will never charge you a fee for missing a payment with us, so you don’t have to worry about there being additional costs added to the value of your loan for a late or missed payment. However, we will record any missed payments against your credit file relating to a buffa loan, and this could potentially have a negative impact on your ability to gain access to credit in the future.
We strongly recommend that you notify as soon as possible if you think you are likely to miss a scheduled payment so that we can discuss alternative payment options with you.
A buffa loan is your loan to manage and repay your way, and with that in mind we’re very happy to accept early repayments and/or overpayments. Whilst we’re not able to offer customers additional loan funds during the life of an existing loan, we will always consider customers who have fully repaid a previous loan with us for offers of future borrowing from buffa.
As soon as you have fully repaid your buffa loan there is no restriction on your ability to apply for a new loan with us and we will of course consider that application in full on its own merit at that time.
To apply for a buffa loan, you will need to be a permanent UK resident, over 18-years of age with access to a UK Bank Account in your own name, and access to a debit card linked to your personal bank account.
Interest is calculated on a daily basis at 0.75% per day and is calculated against the outstanding capital of your loan.
So if you borrowed £200, interest is charged at £1.50 per day until you make your first payment. The amount of interest charged each day will go down with each repayment.
You will never pay more in interest than the amount you initially borrowed.
Yes – You have the right to withdraw from a buffa loan agreement within 14 days of taking the loan out without any further commitment. Please note, that you will still be charged interest until the date the loan is repaid in full – this must be within 30 days of notifying us of your intention to withdraw from the initial loan agreement.
To exercise your right to withdraw you can email us (email@example.com) or call our Customer Service Team on 0800 170 170 3.
Alternatively, if the 14-day withdrawal period has passed, you can always repay your loan in full early via our online platform or by contacting us directly.
We share your personal information with third parties on several bases as outlined via UK data protection laws. This may include;
- where we have a legal obligation,
- if we have legitimate interests,
- for the performance of the contract with you
- or where you have provided us consent to do so.
If you would like to make a complaint, please call our UK Customer Service team in order to raise your concerns on 0800 170 170 3 or email us via firstname.lastname@example.org so we that can review your concerns. We will aim to resolve your complaint within 3 working days of receipt. Where we are unable to resolve this complaint, we will send you a written acknowledgement within 5 working days and a final response will be provided within 8 weeks of initial receipt your complaint. We will at that time also provide you with details of the Financial Ombudsman Service (FOS) if you wish to escalate your complaint. For more details, please see our Complaints Policy.
We normally collect your scheduled repayments using your debit card registered with us during your loan application – this method is commonly known as Continuous Payment Authority ("CPA"). However, if you decide to cancel CPA, you can repay your loan using the following methods:
- Telephone: You can make payments over the phone by calling us on 0800 170 170 3.
- Bank Transfer: You can also make direct transfer payments using our bank details detailed below:
- Recipient: buffa Loans Ltd
- Sort Code: 04-00-72
- Account no: 02272784
- Reference: Your Loan Reference
Remember to always quote your loan reference number with all payments you make.
Please note: Payments made by Faster Payments should be with us on the same day, however, non-faster payments may take up to 3 working days to reach us. It may also take an additional business day for us to allocate the money to your account. Once you have made your payment, please email us a confirmation of your payment date and amount to email@example.com
Please ensure that you allow enough time for us to receive and process your payment.