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Our address

Please contact us by email or phone. Our mailing address is:

3 Jephson Court
Tancred Close
Leamington Spa
CV31 3RZ
United Kingdom

Complaints procedure

If you are not satisfied with our service you have a right to make a complaint. Just get in touch with out Care team using the form or phone number above. If your complaint is submitted on a working day, we will try to resolve it within 24 hours. We will provide a final response within 2 working days, or issue an acknowledgment letter and copy of our complaints procedure within 5 working days. We will then have a maximum of 8 weeks under FCA regulations to deal with the complaint.

If you feel that the issue has not been resolved appropriately, then you may wish to refer your complaint to our trade association, the CCTA whose details can be found at Finally, as a last resort, you may wish to take your grievance to the Financial Ombudsman Service following their Consumer Complaints Guidance.

Need help? Speak to our team.

Our customer services team at our UK call centre are on hand to deal with any queries you may have. Our opening hours are:

9am-8pm Monday-Friday

10am-6pm Saturday-Sunday / Bank Holidays

You can also access your account online 24-hours a day via desktop, mobile or your tablet device.

Phone number

0800 1701 703

Email address

Postal Address

3 Jephson Court
Leamington Spa
CV31 3RZ

Live chat

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