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0800 1701 703
Sat-Sun/Bank Holidays: 10am-6pm
Please contact us by email or phone. Our mailing address is:
3 Jephson Court
If you are not satisfied with our service you have a right to make a complaint. Just get in touch with out Care team using the form or phone number above. If your complaint is submitted on a working day, we will try to resolve it within 24 hours. We will provide a final response within 2 working days, or issue an acknowledgment letter and copy of our complaints procedure within 5 working days. We will then have a maximum of 8 weeks under FCA regulations to deal with the complaint.
If you feel that the issue has not been resolved appropriately, then you may wish to refer your complaint to our trade association, the CCTA whose details can be found at www.ccta.co.uk. Finally, as a last resort, you may wish to take your grievance to the Financial Ombudsman Service following their Consumer Complaints Guidance.